Annette Lacey, managing director, Service Innovation Group Grocery multiples are set to capitalise on the new opportunities offered by a networked society. The advent of social media, android devices and 3G internet access has rapidly changed consumer behaviour, diversifying the high street into a real and virtual phenomenon. According to figures published by retail analysts […]
60 Sense, British Airways (2006, Brand Theatre) However did Sense persuade BA into a cutting edge experiential idea – actors on the Heathrow Express talking in loud voices about how lucky they were to take advantage of checking in online, before breaking cover with the line ‘Have you clicked yet?’ and dishing out Z Cards. […]
