Natterbox helps add telephony management functions to Salesforce
Posted by
Natterbox, the UK-based global voice cloud services provider has announced the launch of Natterbox VoiceCloud PBX for Salesforce, the first complete global telephony system that is managed from within Salesforce. This global service introduces a new era in self-service telephony – landline and mobile – for the world’s leading enterprise cloud ecosystem.
With this announcement Natterbox has pioneered the embedding of Cloud PBX management into Salesforce. This means that Salesforce administrators and managers can now deploy and manage their global telephony system, including landline and mobile, instead of relying on IT or telecoms staff.
Neil Hammerton, Natterbox CEO stated; “The migration of business telephony to a cloud model is well accepted. This is driving a new breed of telephony that is agile, flexible and helps organisations innovate to deliver a better customer experience and staff productivity.” He added; “The next stage of cloud telephony is self-service. Amazon Web Services (AWS) showed the world how cloud technology self-service drives disruptive innovation. We are bringing this approach to Salesforce telephony over our global network.”
Natterbox VoiceCloud for Salesforce brings telephony management directly to sales, service, marketing and other functions.
Natterbox VoiceCloud PBX for Salesforce® is available now in BETA and full release will be in Q3 2016.
